Fix a problem
Most problems — a blank screen, a page that won't load, or being asked to sign in again — are fixed by one of the steps below. Work down the list in order.
1. Refresh the app
Close the app fully (swipe it away from recent apps), then open it again. If you're in a browser, pull down to refresh.
2. Clear stored app data
This removes the out-of-date version stored on your device and loads the newest one. It signs you out, so have your password ready. Your lakes, fish and catches are stored safely online and are never affected.
3. Sign-in problems
If you see "Invalid login credentials", your saved password is usually out of date. Type your email by hand (don't tap the autofill suggestion), then reset your password:
- Go to the sign-in page and choose "Forgot password".
- Enter your email exactly as you registered it.
- Open the email and set a new password.
- Sign in with the new password, then let your phone save it.
4. Reinstall the app
Still stuck? Remove the CarpChip icon from your home screen, open carpchip.com in your browser, sign in, then add it to your home screen again. Nothing is lost — your records reappear as soon as you sign in.
Still need help?
Send us a message and we'll take a look for you.